Parts Town Comes Together with Heritage Foodservice Group

Partnership brings together two high-growth, innovative organizations to strengthen OEM parts distribution capabilities around the world

ADDISON, Ill. -- Parts Town, the leader in foodservice equipment parts distribution, and Heritage Foodservice Group (“Heritage”) announced that they are coming together to strengthen their OEM (original equipment manufacturer) parts distribution capabilities. Financial terms were not disclosed.

This combination brings together two high-growth, innovative organizations to further enhance the availability, delivery and overall experience of finding and buying genuine OEM parts for service companies, restaurants and institutional customers in the United States, Canada and around the world.

Steve Snower, CEO of Parts Town for the past 15 years, has led the team that grew Parts Town from five employees and less than $3 million in revenue in 2003 to more than 1,800 global team members and over $650 million in revenue today. John McDonough, CEO of Heritage, has led that business through a highly successful transformation over the past seven years, returning the business to high growth and performance with over 800 team members across North America and over $300 million in revenue. This performance has been driven by focusing on industry-leading customer service, manufacturer relationships, company talent and culture, and digital transformation. Snower will lead the combined organization and partner closely with McDonough through the integration. McDonough will join the combined company’s Board of Directors.

Snower stated, “Both of our businesses have been relentlessly focused on genuine OEM parts, and we intend to continue to improve the safety, reliability, and performance of foodservice equipment in support of our manufacturer and customer partners all over the world. This combination will help field-service organizations serve their customers faster than ever before, improving equipment up-time and performance. As we join our extraordinary team members together, we will keep innovating to make finding and buying foodservice equipment parts easier than ever.”

McDonough added, “This combination makes perfect sense for manufacturers, customers, and our teams. Increased inventory availability, faster delivery, better data, and constant innovation add value to the entire supply chain. By coming together, we can create one of the truly great technology-enabled distribution businesses found in any industry. I am excited to partner with Steve and the team to help realize our full potential.”

Snower continues, “There will be immediate benefits to our customers and manufacturer partners and we expect many more improvements over time. We will bring the best organization together, honoring our commitment to genuine OEM parts and to delivering an extraordinary experience for our customers. Additionally, we will soon introduce a series of new technologies that will bring unique benefits to our manufacturers and, in particular, our field service customers.”

The new organization will continue to have significant operations in both Addison, Ill. (Parts Town’s headquarters) and Ft. Wayne, Ind. (Heritage’s headquarters), in addition to other operations in the U.S., Canada, the U.K., and Germany.

In support of key manufacturer partners, the companies will continue to operate field service organizations in select U.S. markets and across Canada. Those businesses operate separately from the core parts distribution operations and will continue to do so.

About Parts Town
Parts Town is the leading distributor of genuine OEM (original equipment manufacturer) foodservice equipment parts. When there’s a hiccup in any commercial kitchen, Parts Town is ready to jump in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Customized solutions benefit food equipment service companies, chain restaurants, institutions and independent restaurants.

Parts Town leads the way in industry innovation. Its Serial Number Lookup tool uses model serial number level detail from a variety of foodservice equipment manufacturers to create a more precise search and order process for buying replacement parts for commercial kitchen equipment. The 360-degree imaging technology, PartSPIN®, valuable interactive diagrams, convenient Smart Manuals, and the industry’s first mobile app allow customers to easily and conveniently find and view equipment manuals and parts in the field, where that info is needed most. These innovations, paired with same day shipping and extended hours of operation, ensure the correct part is ordered and delivered every time.

Partnering with the top manufacturers of commercial cooking, refrigeration, ice and beverage equipment and more, Parts Town improves the supply chain, increases sales of genuine OEM parts and keeps every customer’s business running like clockwork. For more information, www.partstown.com.

About Heritage
Founded in 1987, Heritage Parts is a leading provider of replacement parts for commercial and institutional kitchen equipment. Headquartered in Fort Wayne, Indiana, the company’s continued mission is to provide industry-leading customer care, customer-centric technology and a large selection of in-stock parts inventory.

Heritage is committed to promoting manufacturer partnerships and serving as an extension of their brands by expanding their reach beyond existing service networks. Through unique sales and marketing programs, Heritage adds value throughout the customer journey and equipment lifecycle.

Offering same-day shipping on parts from more than 800 OEM partners, including hot side, cold side, beverage and warewashing equipment, Heritage’s customers trust them to correctly identify the right part at the right time to maximize equipment uptime. Heritage offers a growing suite of technology tools designed to enhance customer experience and make researching and buying parts easier, such as Expert ID360™, My Equipment360™ and the award-winning Heritage mobile app. Heritage’s team of parts experts always delivers an unsurpassed experience every time. For more information, visit www.heritageparts.com.

Source: Parts Town / Business Wire