HelpSystems

Data center operations software and services

Invested in

2012

Status

Acquired by H.I.G. Capital 2015

Location

Eden Prairie, MN

Sector

Technology

Website

Summit Team

John R. Carroll

C.J. Fitzgerald

Peter L. Rottier

"As a CEO and board member, I could not have asked for a more supportive partner than Summit. We have benefited from this partnership in ways both practical and strategic."

Chris Heim

Former CEO

HelpSystems

9,000

Customers, expanding from 5100+ at the time of Summit’s investment

Strategic acquisitions completed, as HelpSystems expanded product and service offerings

2015

Acquired by H.I.G. Capital

9,000

Customers, expanding from 5100+ at the time of Summit’s investment

Strategic acquisitions completed, as HelpSystems expanded product and service offerings

2015

Acquired by H.I.G. Capital

Summit Team

John R. Carroll

C.J. Fitzgerald

Peter L. Rottier

Founded in 1982, HelpSystems is a market-leading provider of IT management software solutions that enable IT professionals to automate and simplify server and network management, protect data, and give people simple access to information they need. Summit initially partnered with CEO Janet Dryer and invested in HelpSystems in 2005, and the business was acquired by Audax Group in 2007. Poised for new growth opportunities in 2012, Dryer and her management team chose to partner again with Summit to support continued expansion of HelpSystems products and services on the global stage.

How Summit Partners Helped

Led two majority investments in 2005 and 2012, including significant equity and subordinated debt investments from Summit
Summit’s Capital Markets team helped orchestrate two debt capital financings, providing a strong capital structure and ample liquidity to support growth
Assisted management in sourcing, evaluating, financing and executing nine add-on acquisitions
Recruited Chris Heim, the former President of Amcom Software and former CEO of HighJump Software to the Board of Directors. In 2015, Heim transitioned to the role of CEO and Janet Dryer became Executive Chairwoman.
Provided strategic support as the company expanded its product and service offerings beyond systems management to include security, network management, analytics and business intelligence capabilities

H.I.G. Capital acquired HelpSystems in 2015. At the time of Summit’s exit, HelpSystems had grown to serve more than 9,000 customers and employ 310 people in 16 offices worldwide.

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_{The Portfolio Company Executive quoted herein did not receive compensation for any statements regarding Summit Partners. However, since HelpSystems is a former portfolio company of Summit, this individual did receive general compensation in connection with his employment by the company. In addition, this individual is an investor in a Summit fund and may have conflicts arising from his past role with HelpSystems due to the company’s relationship with Summit.}